Leitner Headsets and Headsets.com

    In 1997, when our CEO, Mike Faith couldn’t find a good headset that shipped fast, with good service, he realized there was a market opportunity, and he set out to fill it.

    Over 20 years later, Headsets.com has gone through different iterations and experienced highs and lows, but one thing has been consistent – it’s all about the headsets. We’ve grown to be one of the largest distributors of office headsets in the country, and have even started manufacturing headsets – Leitner Headsets.

    As telephone headset specialists, we know we’ve got the best headsets out there. Coupled with our direct-to-end-user sales, it means you’re getting the absolute best in technology, support, and knowledge. And we guarantee it.

    Us vs. The Other Guys

    We couldn’t resist adding a chart showing how we compare to “them.”
      US The Other Company
    Ownership Private Public
    Motivations Long-term success Short-term stock gains
    Primary Focus Customers & Quality Quarterly earnings
    Leadership Founder Led Hired CEO Led
    Market Focus Narrow and deep Broad with expanding distractions
    Strategy Model Direct to you Multi-layer distribution (finger-pointing when there's a problem)
    Returns Yup, no problem and we pay! Who do I send it back to?
    Warranty 5-years 1- or 2-years
    Shipping Free 2-Day Not clear
    Support US-Based (and it rocks!) Sent overseas to save a buck
    Average Support Time Phone: 6 sec avg answer
    Email: 11 min avg response    		 Phone: 3 min avg answer
    Email: 24 hr avg response
    % of Company solely helping end users 50% 3%
    Free Trials Yes! Always 60 days. Not clear
    Love Quotient We love you. There you go, we said it, it was easy ❤ They'd probably find it quite awkward to say that
    CEO Eligibility Single Married, sorry

    Our Mission

    Our mission is simple: We will be the #1 source for telephone/office headsets in North America - selling more headsets than anybody. We’ll get there by having the best product and continuously improving quality, people, and processes, by being quality-driven specialists with perfectionist tendencies.

    Core Values

    Hard work, honesty, not stealing office supplies….we all have admirable principles that you’d expect. But we also have four unique values that define our team philosophy, how we treat customers, and how we run a business that is at the top of the office headsets game:

    Customers Come First

    Always Be Testing

    Keep it Wacky

    Embrace Feedback and Learning

    Customer Love

    We're best known for delivering world-class service, or, as we call it, “Customer Love.” When you call us you'll get a live, warm body 99% of the time (no phone trees). In the unlikely event, we have to call you back, it's within 2 hours. Email responses are always within an hour. Our Advisors aren't paid on commission. Instead, the team is rated on the feedback you give us.

    Our Team

    We have over 30 team members spread across the U.S., with the majority based in either Nashville or San Francisco. We’re a focused, customer-loving group, boasting an average tenure of 5 years.

    Our Headset Advisors undergo a minimum of 6-10 weeks of training to become experts in all aspects of office headsets. Most importantly, they learn how to lavish customers with a delicate balance of exceptional service, smarty-pants knowledge, and hilarious dad jokes.

    Giving Back 50/50

    Every year, we give all team members two paid days off when they go and do charity and volunteer work. Also, we’ve partnered with Soles4Souls, a Nashville-based charity that collects unwanted shoes and clothes for people in need, both in the U.S. and across the globe. Do you want to help? Just shoot an email to info@leitnerheadsets.com and we’ll tell you how you can send your own pre-loved items.

    Humble Bit

    We’ve made lots of mistakes over the years, and we still make some howlers today. But we’re quick learners and pride ourselves on not making the same mistakes twice. We considered listing all of our mistakes here, but figured it might be a bit exhausting to read :-). Our core values help us to keep evolving and improving, and we’re always willing to hear your thoughts. That’s why we print our CEO’s email on every order and on our website mike@headsets.com

    Monthly $500 Drawing

    Wow, you’re still reading? Did you fall asleep on the mouse cursor? If you’re not already a customer, we hope you join us soon. But even if you don’t, we’ve a little surprise for you. Just hit this email link, and we’ll drop your name in the Monthly Drawing, giving you a chance to win a $500 Amazon gift card. You can even send a little message if you want. Our CEO is on the edge of his seat waiting for the next email to come through (we’re not even joking, we can’t stop him from reading them).