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My RCA phone says "inhibited"
When using a headset with an RCA 2524RE-1 phone (and this may also apply to model numbers close to that one as they are from the same series) and the phone screen says INHIBITED, here’s what you can try: 1)...
Read MoreMy phone goes to speakerphone not headset, what do I do?
Does your Customer have a button on their Aastra phone has a shared “handsfree” button that can either turn on/off Speakerphone or work as a Headset Button? Well, if so, here’s how to set it up: 1) Press the Options...
Read MoreHow do you use voice recognition with the Voyager Legend?
In order to use voice commands with the Voyager Legend, first tap the Voice Recognition button and wait until you hear "say a command" in the headset. (Where the heck is the voice recognition button? See Photo 1!) Then, say...
Read MoreCisco IP Communicator mic setup
Changing mic settings in Cisco IP Communicator. 1) Click the Menu icon in the upper left corner of the phone, and then click Audio Tuning Wizard. NOTE: This is VERY hard to find, so check out picture 1. 2)Once in,...
Read MoreDoes the OfficeAlly LH370/380 work with Siri? What about Alexa, Google Assistant?*
YES!. If you are paired to the cell phone/tablet via Bluetooth, then you can definitely use the vocal commands just like you would without the headset!
Read MoreI need a lifter for my Jabra headset. Do we sell one?
As you may have heard, we’ve DISCONTINUED the Jabra GN1000 Lifter. BUT, did you know that you can use a Leitner Lifter with Jabra wireless headsets?! YEP! It fits right into the large AUX jack in the back of hte...
Read MoreMulti-unit Conferencing for GN 9120/9125
(ALL JABRA DISCONTINUED!) The 9120 has multi-unit conferencing capability that lets up to four headsets join in on a call from a single base unit. And since the 9120 has a 300 ft range, you can hold conferences from virtually...
Read MoreWill Plantronics USB headsets work in USB hubs?
Plantronics recommends connecting the headset directly to a USB port on the back of the computer. However, if you choose to use a hub, please note that some USB powered hubs have two options for power: self and hub. Make...
Read MoreGN 9120/9125 Troubleshooting/Resets
ALL DISCONTINUED! Basic Troubleshoot Features: If you’re experiencing an echo with the 9120 or find that people say they are too soft or too loud, then adjusting the microphone volume will usually correct this. To adjust this volume press and...
Read MoreQuick Guide to Using the 9120/9125 Buttons and Beeps
Multifunction button: B/center button The multifunction button (B) serves several functions, depending on how long the button is pressed for: Answer / make call - Press momentarily End call - Press for 2 seconds Tone control adjustment - press for...
Read MoreWhat product could we use to connect Plantronics or Sennheiser wireless to a 2.5mm connector?
Despite what you may think, we do have such a connector cord! Male 2.5mm to Male RJ45 Adapter Cord (CAT# 2180). This handy-dandy cord can connect to Sennheiser or Plantronics wireless and then plug into a 2.5mm phone! Note: When...
Read MoreThe light on my TL7610 headset is rapidly flashing!
(Marathon Discontinued) If the light on the AT&T TL7610 is flashing like crazy there is a cure. - Remove DCA from the base. - Remove Battery from the headset - After 10 seconds put the battery back in the headset...
Read MoreDigital Logger driver link
Hello Friends, Here is a dropbox style link for the Digital Loggers Software download. ENJOY! https://spaces.hightail.com/receive/eQG3o/QXByaWwuV2FubmVyQEhlYWRzZXRzLmNvbQ==
Read MoreMac OS updates breaking stuff
Hello PS Team, It seems that the newest OS versions from both Apple and Google have broken a few things on Bluetooth headsets. Apple’s iOX11 has caused connectivity issues with Sennheiser Bluetooth headsets. Ross from Sennheiser says this happens sometimes...
Read MoreCan you conference in 2 Leitner headsets and UNIBASE at the same time?*
Yes we can :). However, the PRIMARY headset needs to be in UNIBASE mode before we try and pair the 2nd microphone. We CAN NOT pair the 2nd microphone then try to put the headsets in UNIBASE mode. 1ST UNIBASE:...
Read MoreCan I hook the LH370 to multiple Bluetooth devices?
Answer-- Not at the same time!. While the LH370 should be able to hook up to any cell phone or Bluetooth tablet, it can’t pair to more than one device at once. You’ll need to pair it one at a...
Read MorePutting the Oticon Streamer into pairing mode
- Make sure the key lock on top of the Streamer is unlocked. (Green mark visible). - If the Bluetooth button light fades in and out, it is on, and you will need to turn it off by pressing the...
Read MoreHow to put velcro on phone to help handset stay in place with lifter
Hi Team, We have all seen this note ----> “Handset highly arched, for lifter use, needs velcro to make handset stay in place” when looking at compat. Sharon was able to give us a great example by putting some velcro...
Read MoreLeitner wireless giving echo*
Leitner wireless giving echo. ECHO (echo... echo...). If you're hearing your own voice back: 1) Try turning down the mic volume 2) Try playing around with the listening volumes. If its all the way up on the phone, try turning...
Read MoreWhat do "VOIP internet calling" and "softphone" mean, and what are the benefits?*
VoIP stands for Voice over Internet Protocol. Put simply, it means using existing data communications networks to carry telephone calls. For residential users, this generally means using the Internet for phone calls which generally results in lower phone bills. VoIP...
Read MoreWhat do the buttons on the Jabra GN1000 lifter do?
Please view the pictures below and follow along using the red numbers: 1) This button can MUTE the Jabra ring detection. That’s right, turn it completely on/off. Just grab a pen and press it down firmly once. It will either...
Read MoreAre the CS500 and new Savi Headsets and Bases interchangeable?
YES!. The corresponding CS500 and Savi model number headsets will work on either base: I.E. The CS540 headset will work on the Savi W740 base. The CS530 headset will work on the Savi W730 base. Since the Bluetooth connectivity of...
Read MoreDo we have Leitner wireless bundles?*
We have 6, count them, 6 brand new Leitner Wireless Bundles! Woohoo! LH270 Professional Bundle Includes: Leitner LH270 and Leitner Lifter Product Code: LTR/LH270/PROBUNDLE Catalog Code: 2412 on website LH275 Professional Bundle Includes: Leitner LH275 and Leitner Lifter Product Code:...
Read MoreLooking for a list of FileMaker tips and tricks?
You’ve come to the right place, my friend. Thanks to our main man, Scott we are slowly compiling the Ultimate FileMaker cheat sheet. THANKS SCOTT! The Basics: You can use these hotkeys in the search fields in Filemaker to make...
Read MoreWhat is a H900/H950 headset?
What the heck is an IPN H900?. During the beginning of our pandemic, in order to get enough headsets out to the populace, we purchased a bunch of other IPN headsets that are similar to the LH240/245 headsets. They use...
Read MoreI Hear Weird Noises on my HW261N/HW251N
If a Wideband headset is used with a Wideband base or visa versa. Because of the extended frequency band used in Wideband products such as the M22 & HW series, it is possible to hear noises produced by the phone...
Read MoreMy Leitner headset is stuck on? How do I fix it?*
My Leitner headset is stuck on? How do I fix it? If you’ve got a Leitner headset that has a glowing power button that won’t turn off no matter what you do... Open it up and remove the battery, then...
Read MoreWhat do the lights on the CS500 series headsets mean?
1.) Talk Light: This light indicates whether the headset is in use or is in standby. When it LIGHTS up green the headset is on and all sound will be routed to the headset. When the headset it MUTED it...
Read MoreNo Microphone Audio With Windows 10
[OFFICERUNNER DISCONTINUED] [DW PRO1 DISCONTINUED] NO MICROPHONE AUDIO IN WINDOWS 10 https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubleshooting-microphone-issues So, if you’ve already tried the basic sound settings and your Customer can HEAR sound in their headset but not SPEAK, then try the following so you can...
Read MoreCan I use a Busy Light with my CA12CD-S?
NOPE. . Sorry folks, the Plantronics CA12CD-S does not work with Busy Lights! There isn’t a good place to plug them in and they use a different RJ9 connection. It won’t give you 2-way sound no matter what you try....
Read MoreWhat is CapTune?
Sennheiser describes CapTune as “Multi-Source Ability for Unlimited Musical Pleasure.” But what the heck does that mean?! CapTunes is a Sennheiser Music App for iPhone and Android. It allows you to customize your music settings so that you can customize...
Read MoreWhat are the different email response time standards?
Email Response Times by Team. · Product Support: 2 hours · Non-Profit: 24 hours · Returns: 2 hours · Customer Love Rewards: 24 hours · A Fellow Headset Advisor: 2 hours · Volume Purchasing: 4 hours
Read MoreWhat are the features for the AT&T Marathon's Dial Pad?
[MARATHON DISCONTINUED] The Mararthon Dial Pad (7601) has many basic features. Here’s what they are: Loop: You can string a neck or wrist cord (not provided) through this loop. Lang/ Sel: Press to review and change language options. Press again...
Read MoreMy Leitner Has Low Mic Volume and an Echo. What Can I Try?*
If you're hearing an echo but also have low mic volume, here are a few things you can try. Confirm set up/push in all the cords We need to make sure all the cords are plugged in correctly and securely,...
Read MoreI need a Sennheiser with a longer range! What should I get?
[DW PRO1 DISCONTINUED] A DW Pro 1 or a DW Pro 2! The DW Pro 1 and 2 microphones that have longer range than the OfficeRunner or SD Office microphones! Sennheiser built a little bit of an extra antenna in...
Read MoreMarathon alert tone beeps
MARATHON ALERT TONES 3 Quick Beeps When Turning On = The headset has no link to the base. 3 Quick Beeps When On A Call = The headset is out of range of the base. 3 Quick Beeps When Adjusting...
Read MoreCan you use an OfficeAlly LH370/380 with an iPad?*
“It works great. It’s what our CEO does.” - Mike It will pair via Bluetooth since iPads do not have a USB Port.. To pair via Bluetooth: 1. Turn on Bluetooth on iPad (go into Settings then click on Bluetooth)...
Read MoreKalm 3.5mm headset
Awesome Features of our Super Cool Kalm Headset!! . Does the Kalm have call control? YES! The Kalm headset also has a really cool technology called Active Noise Cancellation that cuts out up to 90% of background noise! On the...
Read MoreAT&T Marathon lights... What do they mean?
AT&T MARATHON Lights (MARATHON Discontinued). On The Base: Red light lit up next to Lifter Mode or No Lifter Mode. When the headset is ON, this light flashes. When it’s OFF this light is steady. - May also flash when...
Read MoreWhat we know about our dates codes/serial numbers
What can the serial number tell us about the product? It really depends on the brand. We don't know it all, but here is what we have so far. Leitner Wireless: A serial number will look like this ---> S/N...
Read MoreCan I Use the Plantronics 2.5mm 6in Cord with Leitners?*
NO, IT CAN NOT. The Plantronics 2.5mm 6in. Quick Disconnect Cord (catalog # 1230 on website) looks like it would work for Leitner folks that need a shorter 2.5mm cord... but it won’t. It’s specially designed for the Plantronics CA10...
Read MoreAastra - Auto answer
Here is the link to enable auto answer on the Aastra phones: http://www.3cx.com/SIP-PHONES/AASTRA/ You need to configure the phone to register with the 3CX phone system. The link will walk you through the steps. (Step 6 shows you where to...
Read MoreHow do I Adjust the Mic Volume on my GN9120/9125/
(PRODUCT DISCONTINUED) With the headset turned on (or while on a call), press and release the (+) and (-) buttons simultaneously to change the volume controls to microphone adjustment mode. Immediately tap the (+) button to increase your volume or...
Read MoreHow do I Set up my 9300/9350?
Note: Your Guide for basic set-up and use contains the primary set-up and connection instructions. GN 9350 GN 9330 GN 9330 USB 1) Headset port If your telephone has a port for headset, it is recommended to leave the handset...
Read MoreDo any wireless headsets work with Uniden corded/cordless phones?
Do any wireless headsets work with Uniden Corded / Cordless Phones? .. Only the AT&T MARATHON.. Everything else is a... NO!
Read MoreHow do we turn on the "Auto On" feature on Leitner wireless?*
E-mail ready to send instructions (copy/paste). Be sure to insert Customers name. Currently when the customer picks up their headset up from the base, it will be OFF. TURNING ON “AUTO ON” “Hi (insert Customers name), Below are instructions on...
Read MoreHow to adjust the volume on the Leitner wireless when using a MAC*
How to adjust the volume on the Leitner wireless when using a Mac Microphone: We can adjust the mic volume underneath the headset charging base with all Leitner wireless headsets (the lowest setting is best when paired via Bluetooth with...
Read MoreOfficeAlly LH370/380 buzzing on Bluetooth mode*
My OfficeAlly LH370/380 is buzzing while in Bluetooth mode. Firstly, if you have just received this unit, we want to make sure the headset has been charging for at least 4 hours. If so, then let’s try the following: 1)...
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