Does the Customer have an EHS cable that does not seem to answer or disconnect the calls consistently even after we’ve tried all the basic ts and then some?? Well the phone settings may be what needs changing. By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. Does the Customer have an EHS cable that does not seem to answer or disconnect the calls consistently even after we’ve tried all the basic ts and then some?? Well the phone settings may be what needs changing. By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. If you have a headset attached, you can change the phone's behavior so that the audio is played through the headset by default rather than the speaker. Press the button and select Settings.
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