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In addition to Mac OS X’s sound preferences, Skype has its own Audio preferences that allow you to further customize how Skype’s sounds are handled...

If you have a Customer that has Microsoft Teams (MS Teams) on their computer and their Sennheiser DECT or Bluetooth headset works with everything B...

If you have a Customer using Five9 and they’re getting sound quality issues, the problem may be that Five9 is trying to constantly adjust the micro...

NOPE!. Unlike the regular, free version of Skype, Skype for Business is its own animal and you don’t want to try uninstalling it. It’s embedded int...

Bria is a softphone application by CounterPath that enables you to manage your communications from your computer desktop. Replacing or complementin...

We recommend you to check that the headset is correctly plugged-in. You should also try to record a voice in order to see whether the mic works, &g...

If you’re experiencing mic audio cutting in and out while you’re on Skype, it might be coming from a Skype setting. Here’s how to adjust it: 1) In ...

PersonoCall software adds the ring detection and answer / end functions when using computer headsets with softphones. The Consumer and Enterprise e...

Great question! All of the information in this articles comes from here:. https://success.ringcentral.com/articles/RC_Knowledge_Article/7727 It is ...

After some testing we found that:. Sennheiser headsets can be controlled with the volume settings on MS Teams. Other ways to adjust the volume is o...

MAYBE!. 1st try looking in the softphone settings. Some have a different setting for ringer vs for headphones or speaker. You can set the ringer to...

Go to tools Go to options Go to sound devices Make sure the Plantronics headset is chosen as the headset choice in the “Audio In” and “Audio Out” a...