How to install EPOS Connect and update the firmware. For this update, have the headset docked and the USB plugged into the headset AND computer 1. Go to the Sennheiser Software Page at the following link: https://www.eposaudio.com/en/us/enterprise/software/epos-connect 2. Scroll down to where it says “Download EPOS Connect software”, then select “EPOSConect_4.2.0.974.exe” to download. Note: version number is subject to constant change. Just make sure you are downloading the.exe file. 3. Install EPOS using the installation wizard, then it should place an icon on the desktop that looks like a weird “E”. Note: Customer may need to get permission from IT before installing this program, much like we do. 4. Open the EPOS Connect and on the second line, where you see an image of your Sennheiser base, click “Update.” Allow this program to run, then reboot your computer. After a reboot, if you open the Sennheiser Updater program again from the gray gears icon on the desktop, it will show the u…