Only the Plantronics CS series and the Savi SERIES are compatible with RD-1 POD.. NOTE: RD-1 Pod only provides ring alert, Shore Tel phone has a built in remote answer feature The Shore Tel phone must be programmed by the user for auto answer feature. To program headset mode for hookswitch-like control with RD-1 POD, user guide states that "Automatic off-hook preference feature" must be changed to "wireless headset" or "headset". To configure the Automatic Off-Hook Preference feature, follow the procedure below: 1) Press the Options button , followed by your password 2) REMEMBER TO enable handsfree mode in options, press done when finished. 3) Press 2 or scroll to the second option from the list 2. Auto Off-Hook. 4) With this option highlighted, press the Edit soft key. 5) Scroll to 3. WIRELESS HEADSET, and press the OK soft key (phones with older version software will have a “headset lift” option) 6) Press the Done soft key