Only the Plantronics CS series and the Savi SERIES are compatible with RD-1 POD. NOTE: RD-1 Pod only provides ring alert, Shore Tel phone has a built in remote answer feature The Shore Tel phone must be programmed by the user for auto answer feature. To PROGRAM HEADSET MODE FOR HookSWITCH-LIKE CONTROL WITH RD-1 POD, USER GUIDE STATES THAT “AUTOMATIC OFF-HOOK PREFERENCE FEATURE” MUST BE CHANGED TO “WIRELESS HEADSET” OR “HEADSET”. To configure the Automatic Off-Hook Preference feature, follow the procedure below: Step 1 Press the Options button , followed by your password STEP 2 REMEMBER TO enable handsfree mode in options, press done when finished. Step 3 Press 2 or scroll to the second option from the list 2. Auto Off-Hook. Step 4 With this option highlighted, press the Edit soft key. Step 5 Scroll to 3. WIRELESS HEADSET, and press the OK soft key (phones with older version software will have a “headset lift” option) Step 6 Press the Done soft key