Support

How do I do a factory reset on the MB Pro 1 headset?. The steps to perform a factory reset on the MB Pro 1 & MB Pro 2 are as follows: *Please n...

(PRESENCE UC DISCONTINUED) It’s super-easy! To reset the Presence headset back to factory settings please follow these steps: • Turn the headset of...

[OFFICERUNNER DISCONTINUED] What is a dimple reset? Why thanks for asking!! A dimple reset is what we try when we have exhausted all other resets a...

[OFFICERUNNER DISCONTINUED] 12 HOURS IN NARROWBAND MODE (Dip 5 DOWN) 8 HOURS IN WIDEBAND MODE (Dip 5 UP) 4 DAYS STANDBY MODE The headset charges: 1...

We have a few things we can try for troubleshooting! 1) Do a DCA Reset. Weirdly, this fixes a lot of things! 2) Secondary SDW 5016 Reset Find the w...

[OFFICERUNNER DISCONTINUED] **Transfer calls to product support if Customer would like to download Headsetup Pro/EPOS Connect or do a firmware upda...