TS Break Down. No microphone audio 1) Check basic set up 2) Push all the cords in 3) Ensure headset is not muted 4) Dipswitch reset 5) Try Breath test 6) Grab a different microphone (if the 2nd mic works replace the original) 7) If it does not fix the issue then its a problem with the base or the connector cord 8) If they have a lifter try picking up handset and see if there is audio both ways - if there is the base is the issue. 9) If the handset does not give us 2 way audio then try a new connector cord. 10) Then We will then know where the issue lies No speaker audio 1) Check basics 2) Push all cords in 3) Turn up the volume on the headset (are we hearing the beeps? If not, speaker is blown out) To be sure we can always grab a different microphone 4) If we do hear beeps but still not audio DOUBLE check the set up and use 5-12 year old language 5) Try a reset 6) Turn up the volume on the phone 7) Grab a new connector cord (Still no audio - Base is the issue) 8) If we do get audio re…