We have all ran into an issue or two with EPOS Connect. It could be that the mic is not showing up, or the “update” button is un-clickable. Here are a few things to try: - Move USB cord into a different port - Do a DS Reset - Close the program & unplug the USB for 10 seconds then try re-opening - Click on “options” then “check for updates” - Reboot computer - Try a different computer it this one wont let us update What we need to collect when e-mailing Sennheiser - Gather HSUP logs (how to in this article) - Ask Customer what softphone & version # they are using (does not matter if its through a browser) - Have the Customer take a screenshot of what they are seeing - Gather as much information as we can from Customer (screenshots, version numbers, etc)